Schools often struggle to meet tech support needs and adult professional development demands on this front. There's no shortage of things to do. And... in that traditional mix, many students are often left out of exciting learning opportunities.
So… get students involved. Create a Help Desk with students at it's core.
I've created and mentored many student internship programs that integrate students into IT support and Professional Development since 1995. Many folks have asked what strategies I've used along the way.
- Student Help Desk and PD programs shouldn't be centered around busy work and basic tasks
- Keep students learning: Explore Instructional Design, Hardware and software skills, customer service skills, and personal specialization choice is key to success.
To help explore ideas on integrating students into PD I wrote up an outline called T3: Technology, Training and Troubleshooting. It's written in Understanding by Design (UbD) format, and here it is, free for you to look at, modify and use. Your welcome to download it for better viewing.
Some ideas on how it could be used:
- A framework for a course to help students build IT and AT / Instructional Design skills.
- A course that trains students to work with exisisting Tech Departments, IT Integrationists, and Tech Directors in PD.
- Training material / resources for existing support and PD departments to pick ideas from.
- A course that uses real service tickets as learning models (highly recommended, and conjures real work for students)
- Or... all of the above!
Be sure to check the appendices for tips on how to use the doc to work with students to build projects.
Here's a basic website format that you can grab from too. This site includes some great info on the 'Tools' and 'AT Support' pages.
I've collaborated with many schools on this work over the years and am happy to do so anytime. Just drop me a line.